Course Administrator (maternity cover)

The Bell Foundation is a Cambridge-based educational charity working to overcome exclusion through language education and is delivering its vision through three strategic programmes which focus on pupils, young people and those involved with the criminal justice system for whom English is an Additional Language. The Foundation has an exciting opportunity to work within a growing, dynamic team to provide course administration across the Foundation’s online courses, webinars and other events, and accreditation scheme.

We are looking for a proactive, solution-focused, and self-motivated individual to embed, maintain and monitor systems and processes leading to effective course administration across the Foundation’s programmes. A methodical approach to tasks with a high standard of accuracy and attention to detail is paramount, with strong logical and systematic thinking skills to develop and improve effective processes and systems. With excellent interpersonal skills, and a friendly manner, you will work closely with members of the training team and act as a point of contact for enquiries about the Foundation and its work.

You will have experience working in a comparable role providing course administration and ensuring a high-quality experience for participants on training courses and events. You will be flexible, with the ability to work at pace whilst ensuring timely responses to external enquiries. You will be able to work on your own initiative and as a central part of the team whilst being proactive and hands on.

Person specification

Experience:

• Experience of working in a comparable role with a proven track record of success.
• Experience of maintaining and developing effective digital systems including:
  – Learner Management Systems, for example Moodle or Blackboard.
  – Customer Relationship Management Systems (CRMs).
  – Other online platforms (for example, Eventbrite, Mailchimp, Survey Monkey).
• Experience of working with Salesforce, MS Office, including Word, Excel and PowerPoint.
• Experience of managing, extracting and analysing evaluation and impact data.
• Experience of day-to-day relationship management with external partners.
• Experience of handling internal enquiries in an efficient and well-informed manner.
• Experience of proactive working within teams to improve skills and/or service delivered.

Personal skills/ qualities:

• Excellent numerical skills.
• Excellent written and communication skills.
• Ability to prioritise from a range of tasks and manage a work programme independently.
• Methodical approach with high standard of accuracy and attention to detail.
• Ability to multitask and to work at pace to meet tight deadlines.
• Strong interpersonal skills, confidence and the ability to work, communicate and listen effectively at all levels internally and externally with customers, partners and senior stakeholders.
• Proactive, solution-focused, innovative and self-motivated individual with a can-do attitude.
• Ability to work both on own initiative and as part of a team.
• Integrity and discretion over confidential information.
• Enthusiasm for and commitment to the Foundation’s mission and programmes.

The Bell Foundation is committed to building a diverse and inclusive organisation to better represent the communities we serve. We welcome applications from all regardless of age, gender identity, disability, first language, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, or socio-economic background.

The Bell Foundation is committed to promoting and safeguarding the welfare of children and young people and expects all staff to share this commitment. A DBS check will be requested in the event of a successful application.

We can only accept applications from those who have the right to work in the UK.

To apply

Download the Job Description: https://www.bell-foundation.org.uk/app/uploads/2024/07/JD-Course-Administrator-2024-maternity-cover.pdf

Please prepare a 1-page cover letter and CV outlining why you’re the ideal candidate for the role. Please email both in a single PDF file to recruitment.foundation@bell-foundation.org.uk with the subject “Course Administrator application”.

Closing date: 17:00, Friday 9 August 2024
Interviews: Tuesday 20 and Wednesday 21 August 2024