Communicating With Victims of Crime Who Use ESL (Online Course)

The course gives guidance to victim support staff on effective communication with victims who speak English as a Second or Additional Language.

This two-hour online course for staff working in victim support services explores language barriers faced by victims of crime who are new to English. It provides guidance on how case workers, administrators, volunteers and other staff can adapt their speech, and gives advice on other aids that can be used in order to communicate more effectively with victims of crime who are new to English. 

On this course, participants will: 

  • Gain a deeper understanding of the language barriers faced by someone who is new to English. 
  • Learn about what features of spoken English are difficult to understand. 
  • Learn how to make speech more comprehensible when giving instructions. 
  • Learn how to check understanding of instructions. 
  • Develop other practical strategies to communicate effectively with people who are new to English. 

Who is this course for?

  • Case workers who work with clients that are new to English;
  • Administrative staff who work with clients that are new to English;
  • Volunteers who work with victims who are new to English;
  • Other staff that work with victims who use English as a Second or Additional language.

Book your place

To book your place on this course, please email

Registrations close on 18 January 2023 at 16:00.

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Important Notice: there are only two websites authorised to promote and take bookings for this event run by The Bell Foundation. These are: The Bell Foundation’s website and Eventbrite. Please do not book, or express interest in, this event through any other website.

Your trainer, Emily

Emily Curran joined The Bell Foundation as a trainer in September 2018. Prior to joining The Bell Foundation, Emily worked in English Language Teaching (ELT) and taught both adults and young learners in the UK and Thailand respectively, before going on to become a teacher trainer in the ELT sector. Emily has a CELTA and DELTA and has also worked closely with Cambridge Refugee Resettlement Campaign (CRRC) as a liaison for the English Language Provision. Emily has worked on the ESOL Screening Tool, a tool for understanding ESOL support needs for services users in prison. 

Your trainer, Tom

Tom Beakes at The Bell Foundation

Tom Beakes joined The Bell Foundation in 2020. Tom has worked in language education since 2003 and has taught in China, Japan, Ecuador and north Africa. His main areas of interest are teaching young learners, project-based learning and teacher development. He holds an MA in anthropological linguistics and is CELTA and DELTA qualified. He has worked as a teacher trainer in the UK and abroad and is a regular speaker at English Language Teaching conferences such as IATEFL.   

Event details



  • Date

  • Time

  • Type

    Online course

Find out more about the Criminal Justice Programme